Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or just want to send us a tip about a new operator worth looking at? We'd like to hear from you. This page explains the best way to reach us and what we can help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busier periods. Please include as much detail as possible if your enquiry relates to a specific casino, bonus offer or payment issue — screenshots and dates help us look into things faster.
What we can help with
- Corrections or updates to information on a casino review, including licensing details, bonus terms or payment methods
- General questions about how we evaluate and rank Australian-facing online casinos
- Suggestions for casinos we haven't yet covered
- Feedback on your own experience with a listed operator, positive or negative
- Reports of broken links, outdated offers or factual errors on the site
What we can't help with
As an independent review and comparison site, we don't hold customer accounts, process deposits or withdrawals, or have any control over a casino's decisions about your account, bonus eligibility or verification checks. Because every casino we cover is an offshore operator, any account-specific issue — a delayed withdrawal, a locked account or a rejected bonus — needs to go directly to that casino's own support team, using the contact details on their site. We're happy to point you toward general guidance, but we can't intervene in individual disputes.
If your enquiry is about gambling harm or you'd like information on setting limits, taking a break or self-excluding, our Responsible Gambling page is a better starting point, as it lists the support services available to Australians.
Before you write in
A few things are worth checking first, as they answer most of the questions we receive:
- Our About Us page explains who we are and how we approach reviewing and ranking casinos
- Our Terms and Conditions page covers how the site operates, including how commercial relationships with operators work
- Bonus terms, wagering requirements and expiry dates change often, so always double-check current terms directly on the casino's own site before relying on anything we've published, even if it was fact-checked recently
A note on how we're funded
Online Casinos may earn a commission when readers sign up with a casino through links on this site. This doesn't influence how we rank or write about any operator, and it's not something you need to factor into any question you send us — but we mention it here in the interest of being upfront.
Keeping the site accurate
Online casino terms, bonuses and licensing details change regularly, and offshore operators can update their offerings without much notice. If you notice something on hellokidsfun.com that looks out of date, letting us know helps keep the site useful for other Australian players doing the same research you are.